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Device Information

Optional for most topics. Required for Bug Report and Technical Issue.

Device details are required for Bug Report and Technical Issue so we can reproduce the problem.

How to find your TV model code
  • Samsung: Settings → Support → About This TV → Model Code
  • LG: Settings → General → About This TV → Model Name
  • Sony: Settings → System → About → Model
  • TCL: Settings → System → About → Model
  • Hisense: Settings → Support / System → About → Model
  • Roku / Fire TV: Settings → System → About → Model / Device info
  • Other: Check Settings → About / Support on your TV
Please fill in all required device fields.
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Contact Info

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Direct Communication

For immediate assistance and priority support:

castlym.support@gmail.com
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Organization Details

Company: CastlyM

Specialization: Smart TV Connectivity Solutions

Response Time: 24-48 Hours

Support Hours: 24/7 Digital

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Technical Support

Platform: Multi-Device Support

Languages: Global Support

Status: Always Online

Priority: User Experience First